Terms of Service
Last updated: February 2026
Age Restriction
Products are design/collector products, not toys. Recommended for ages 14+
Custom Made
All products are made-to-order and personalized to your specifications
100% Money Back Guarantee
We stand behind the quality of every product we deliver. If your order doesn't meet our quality standards, we'll make it right with a full refund.
Our Services
Paperla provides an AI-driven design service for personalized products. When you purchase from us, you receive:
- Custom design service based on your preferences
- Access to our AI-powered design platform
- Professional design processing and quality assurance
- Digital rendering and preview of your design
- Production coordination and delivery
Payment & Delivery
Payment Methods: We accept Visa/Mastercard, Klarna etc. via Stripe
Shipping: Delivery times and shipping options are shown at checkout
Returns & Warranties
Important
Custom-made products are exempt from the right of withdrawal. Since all products are personalized to your specifications, they cannot be returned after production begins.
Warranty Claims:
You may claim warranty if the product:
- Deviates from your order
- Is damaged upon delivery
- Has manufacturing defects
Contact us at info@paperla.com within 2 months of discovering any defect from the day you received the product.
100% Money Back Guarantee
We stand behind the quality of every product we deliver. If your order doesn't meet our quality standards, we'll make it right with a full refund.
This guarantee covers:
- Product arrives damaged (broken, chipped, or cracked)
- Manufacturing defects (wrong material, print errors, or quality issues)
- Wrong design or product shipped
- Product lost in transit (not received within 8 weeks of order date)
This guarantee does not cover:
- Change of mind or buyer's remorse
- Incorrect size selected by customer
- Minor color differences between screen preview and physical product (inherent to 3D printing)
- Damage caused by the customer after delivery
- Claims filed more than 14 days after delivery
How to claim:
- Email info@paperla.com within 14 days of receiving your product
- Include your order number and photos clearly showing the issue
- Refund issued to original payment method within 5-10 business days
One claim per order
Product Safety
Age
Recommended 14+
Material
Resin (printed)
Care
Handle with care
Use
Collector/display only
Products are not toys. Not suitable for consumption or prolonged skin contact.
Dispute Resolution
We strive to resolve all issues through direct dialogue. If we cannot reach an agreement, you may contact:
- Swedish Consumer Agency (ARN)
- Consumer Europe
- Your local consumer guidance
Swedish law applies to these terms.
Questions About Our Terms?
If you have any questions about our terms of service, please don't hesitate to reach out.
Contact Us